FAQ

Things you need to know.

Frequently Asked Questions (FAQ)

Where are SecondYou Virtual Professionals located?

Our employees are located in the Philippines, Mexico, and Costa Rica.

How good is their English?

At SecondYou everyone speaks good English.  When choosing our prospectors, we select Virtual Assistants with zero to minimum accent. 

Will I have a dedicated Virtual Assistant?

When you select a part-time or full-time virtual assistant, you will have a dedicated Virtual Assistant.  When you use the SecondYou Go application, one of our Specialist Virtual Assistants will execute your task.

What is the primary industry SecondYou works in?

SecondYou’s primary industry is Real Estate.  We service residential and commercial realtors, investors, and lenders. 

Do I need to sign a contract?

Whether you sign up for a full-time, part-time, or the SecondYou Go application.  There is a Terms of Service Agreement.  There are no long term contracts; you can terminate your service with a 30-day notice. 

How does the billing work?

If you’re on a subscription plan, you’re billed every 30-days until canceled.

Are SecondYou Virtual Professionals Trained?

Yes, all of our employees go through initial company training, system & process training, and ongoing training.  

How do I change or cancel my service?

To change your plan, you need to give a minimum of two-week notice.   To cancel your services, you need to provide a 30-day notice.  Please Click Here to complete the change form. 

How do I know how many credits I need for the SecondYou Go application?

Go to the pricing page and scroll down to the credit calculator.  Select the tasks you think you’ll complete in a month and how many times you’ll do that task.  An estimated amount of credits will appear at the bottom.

How will I communicate with my Virtual Assistant?

For a full-time or part-time virtual assistant, you’ll use Microsoft Teams, and for the SecondYou Go application, there is a chat feature built into the app.

How will I provide my passwords to my Virtual Assistant?

For a full-time or part-time assistant in Microsoft teams, you’ll use an excel file.  In the SecondYou Go application, there is a login section.  Never use passwords you use for banking, financial, or personal accounts. 

Why do I need to provide my passwords, vendors, and marketing assets right away?

In the SecondYou Go application, the information requested is needed to complete a lot of the tasks.  It’s easier to complete the password, vendor, and marketing section right away, so we don’t need to ask for it later, which can cause a delay in completing your tasks.

What is the purpose of following other users?

In the SecondYou Go application, there is a section to follow other users.  We created this so you can see how other users use their Virtual Assistants.

Questions are the root of all answers.
Don’t Be Shy!